Shipping Policy
Last updated: July 20, 2025
At Umindak, each item is made with care and intention — printed, cut, and sewn after you place your order. We don’t mass produce. Every piece is made on demand to reduce waste and keep things personal.
Production Time
Because our items are made on demand, please allow 2–7 business days for your order to be processed and produced. Some items may take a bit longer depending on demand and fulfillment partner.
Shipping Time (After Production)
Once your order is ready, it ships out based on your location:
- USA: 3–5 business days
- Canada: 5–10 business days
- International: 10–20 business days
Some items may ship separately depending on which fulfillment center handles the product.
Note: Delivery time = production time + shipping time.
International Orders
International packages may be subject to customs fees depending on your country’s policies. These charges are not included in your order total and must be paid by the customer upon delivery.
Unfortunately, we cannot be responsible for any customs-related fees or delays.
Tracking Your Order
As soon as your order ships, you’ll receive a confirmation email with a tracking link so you can monitor your package’s journey anytime.
Didn’t get your tracking info? Reach out to us at umindak@paruparostudios.com and we’ll sort it out.
Order Didn’t Arrive?
If your order seems delayed or never arrived:
- Double-check your shipping confirmation and ensure the address was correct.
- If the address was incorrect, we can reship — but additional shipping costs may apply.
- If everything looks right, email us at umindak@paruparostudios.com with your order number, and we’ll help resolve the issue ASAP.
Need Help?
We’re here to help with anything related to your order.
Email us at umindak@paruparostudios.com — response time is typically 1–2 business days.
